A minha conta foi restrita ou encerrada
Restricted account
We may restrict your account for various reasons, such as an incomplete identity verification, unverified source of funds, or outdated tax information. For a full list of reasons, refer to our Personal Terms.
If we need additional information from you, you'll receive an email. We'll also let you know if there's a due date for submitting these details.
Reinstatement steps for restricted account
If your account has been temporarily restricted, we recommend:
- Following the in-app prompts to provide any missing information
- Making sure any uploaded documents are clear, valid, and not expired
- Having recent transaction documents ready for potential verification
If your account was restricted and you were charged for a paid plan, reach out to Revolut Support via the in-app chat for assistance.
Closed account
Failure to provide information may result in account closure. If we need to close your account, we'll inform you via e-mail at least 60 days in advance.
Review the Personal Terms to find out more about possible reasons your account may be closed.