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My transfer was refunded

Why was my transfer refunded?

There are several reasons why a transfer may need to be returned. To find out why a transfer has been unsuccessful, select the transaction in your transactions list and see the 'Status' section.

Common reasons for transfer refunds:

  • Closed beneficiary account: the recipient's account is no longer active
  • Incorrect beneficiary details: errors in the account number or other beneficiary information
  • Rejection by beneficiary's bank: the recipient's bank didn't accept the funds
  • Processing issues: technical or processing problems at the receiving bank

Refund processing times

Once a transfer is refunded, it may take some time to show in your Business account.

  • Local transfers: up to 5 business days
  • International transfers: up to 20 business days

Refunded transfer fees

For international transfers, intermediary banks may deduct fees, which is why the returned amount is lower than the initiated amount.